CURRICULUM VITAE
EXPERIENCE
OPERATIONS SPECIALIST
OUTSIDE INC.
June 2021 - Present
• Provide customer support and problem solving for email and phone inquiries.
• Order fulfillment for subscription boxes and eCommerce outdoor gear product.
• Manage inventory: receive shipments and manage product organization.
• Project management of the mailing operation of National Park Trips.
• Aid with social media posts, brand asset collection, copywriting, and eCommerce product management.
• Assist with Buyer tasks: place POs, build brand relationships, input product into inventory management system, and assess category assortments.
VISUAL LEAD
REI BEND, OR
Nov 2020-June 2021
• Implement visual standards, seasonal floorset, fixture placement, window dressing, fixture/hardware inventory management.
• Utilize category assortments, category fixture plans, and floorplans to execute visual displays of merchandise.
• Improvise display adaptation with product availability and evolving assortments.
• Establish a visual program at store by training and coaching staff on visual standards and merchandising techniques to promote an enticing customer experience and convert shoppers to buyers.
RETAIL SALES MANAGER
REI MISSOULA, MT
Oct 2018 – Oct 2020
• Influence store metrics based on managing employee engagement, alignment with our customer-focused company goals, cultivating innovation to expand our market and product offerings.
• Delegate tasks and responsibilities to staff by setting clear expectations, providing feedback, and holding staff accountable.
• Facilitate a “Continuous Improvement” culture store-wide to best serve our customers efficiently.
• Serve as a Continuous Improvement Area Lead to connect and collaborate with six regional stores.
• Maintain visual standards on sales floor and comply with company policies, procedures, and standards.
• Experience managing Softgoods, Hardgoods, Stocking, and Visual Program.
• Invest in developing staff skill sets and experience for future career advancements.
• Participate in New Store Openings across the country supporting the HQ Visual Team and Retail Operations Team.
• Proactive business opportunity initiative; developed a successful Nordic Ski rental program to reflect the customer needs and interests
REI ACHIEVEMENTS
• REI Anderson Award Nominee: 2011, 2015, 2018, 2019, 2019, 2020
• REI Award of Appreciation: 2011, 2015, 2016, 2021
LIST OF VISUAL PROJECTS AT REI
Bend, OR Refresh 2015
Bend, OR Reflow and carpet removal 2018
Huntsville, AL New Store Opening 2019
Farmington, UT New Store Opening 2019
Billings, MT New Store Opening 2020
VISUAL PRESENTATION SPECIALIST
REI BEND, OR
April 2018- Oct 2018
• Perform 20 hrs/week of visual merchandising, following and adapting VM direction from REI HQ.
• Train staff on VM standards and C.O.R.E. procedures.
• Collaborate with Sales Leads to execute VM goals updates and sale setup.
• Collaborate with the HQ VM team to prepare for carpet removal of the entire store, the Signature Fixture package arrival, and store reflow (swapping Camping and Action Sports Departments).
• Train all staff on a new efficient folding technique acquired from previous VM experience.
• Participate in hiring process: review resumes, phone screen qualified candidates, group interviews.
• Participate in Continuous Improvement workshop and execution committee for CI and Kaizen cards.
SALES ASSOCIATE
REI BEND, OR
April 2018 - Oct 2018
• Promote the Co-op membership and benefits to customers.
• Assist customers with their camping gear needs, share product knowledge, provide optimal service.
• Assist Frontline with cashier and customer service.
SUPERVISOR
PATAGONIA BEND
BEND, OR
June 2016- March 2018
• Lead staff through effective communication and feedback; train staff on product knowledge, POS system, and visual standards.
• Keyholder, perform opening and closing duties, resolve customer service issues.
SOCIAL MEDIA COORDINATOR
PATAGONIA BEND
BEND, OR
April 2017-March 2018
• Market the store product, culture, and values through weekly posts on Instagram and Facebook.
• Create monthly newsletters for our local population (9,000+ recipients) regarding events, new product, and staff picks.
• Promote store events including First Friday Art Walk, non-profit fundraisers, Patagonia, Inc. events.
VISUAL MERCHANDISER
PATAGONIA BEND
BEND, OR
October 2016- March 2018
• Merchandise product to enhance the consumer experience, highlight product, and maximize sales.
• Monitor product inventory and weekly sales metrics and adjust product accordingly.
• Create seasonal floorsets, window and table displays, select product to dress mannequins.
• Prepare signage and floorset for sales events.
SALES LEAD
REI BEND, OR
June 2015-June 2016
• Lead staff through effective communication and role model; train staff on product, visual standards, and loss prevention.
• Visually merchandise product to maximize sales
• Prepare signage and floorset for sales events.
• Promote product sales through positive customer service and product knowledge.
• Participate in advisory group for REI Brand Apparel Team at headquarters.
ENVIRONMENTAL CONSERVATION VOLUNTEER
PEACE CORPS
PARAGUAY, S.A.
Sept 2012 – Dec 2014
• Integrate into a rural agricultural community, learn the native languages of Paraguay: Spanish and Guarani, live without running water and minimal amenities for 27 months.
• Manage multiple community projects based on community needs assessment:
- Construct fruit tree nursery for 600 citrus and peach trees with homemade drip irrigation system.
- Build 22 brick wood-fired ovens for women; educate group on oven usage and maintenance, healthy nutrition habits, organize workshop to train 5 community members to build ovens.
-Plant 2500 trees in the community with two men's agriculture groups.
- Promote sustainable agricultural practices with two men's agriculture groups through weekly presentations and planting fields of green manures for cover crops and nitrogen fixation.
• Receive funding through grant proposals; monitor budget, coordinate logistics of materials.
CASHIER/CUSTOMER SERVICE/SALES SPECIALIST
REI BEND, OR
Oct 2010-2012, Feb 2015- June 2015
• Provide optimal customer service, promote the REI Co-op membership.
• Accurately perform cash and credit card sales transactions, returns, and refunds using a cash register and mobile POS system.
• Train new staff on Cashier/Customer Service tasks.
ACADEMIA
CARLETON COLLEGE
Bachelor of Arts in Geology, 2003. GPA 3.26 cum laude
Northfield, MN
UNIVERSITY OF VERMONT
Master of Science in Geology, 2009. GPA 3.80
Burlington, VT
CENTRAL OREGON COMMUNITY COLLEGE
Geographic Information Systems Certificate, 2011. GPA 4.0
Bend, OR
UNIVERSITY OF MONTANA
Select Business and Marketing classes, 2019. GPA 4.0
Missoula, MT